Rental Policies
What to expect when you book
Clear answers about cancellations, delivery, setup, weather, safety, and more — so you can plan your event with confidence.
Our policies are designed to keep every event safe, fun, and stress-free. If you have questions about anything below, just reach out — we're happy to help.
Booking & Reservation Policy
- Reservations are accepted by phone, online booking request, or email.
- A date and rental selection are required to confirm availability and reserve your event.
- Booking details — including final pricing, delivery fees, and setup windows — will be confirmed during the booking process.
- We recommend reserving as early as possible, especially for peak weekends and featured attractions.
Cancellation & Rescheduling Policy
- EZ Party Rentals does not offer refunds for canceled reservations.
- If a customer needs to cancel, the reservation must be rescheduled to a future available date.
- Encourage customers to contact the team as early as possible to arrange a new event date.
Delivery Policy
- Delivery is available throughout our service area.
- A standard delivery fee of $30 applies to locations approximately 40 minutes from our base location.
- For locations farther away, delivery fees increase based on travel distance and may start at $80 or more.
- Final delivery fees will be confirmed during the booking process.
Setup & Pickup Policy
- Our team delivers, sets up, and picks up equipment at the agreed times.
- The setup location and surface must be suitable and safely accessible for our crew and equipment.
- Rental periods and pickup times will be confirmed during booking.
Rental Equipment Care & Responsibility
- Equipment must be used only as intended and kept in the same condition it was received.
- Please follow all posted safety rules and operating instructions provided at setup.
- Loss or damage caused by misuse may result in additional charges. Contact us for more information.
Weather Policy
- Outdoor rentals may be affected by severe or unsafe weather conditions.
- Safety is our top priority; we reserve the right to postpone or reschedule due to weather hazards.
- Please contact us for more information about weather-related decisions.
Damage & Cleaning Policy
- Normal use is expected; excessive dirt, stains, or damage beyond normal wear may result in cleaning or repair fees.
- Please keep food, drinks, and sharp objects away from rental equipment unless specifically allowed.
- Specific cleaning fees will be discussed during booking if applicable.
Payment Policy
- Payment terms and accepted methods will be confirmed during the booking process.
- Please contact us for more information about deposits, balances, or payment schedules.
Safety Guidelines
- All guests should follow the rules posted on each rental unit.
- Maximum capacities, age recommendations, and height limits must be respected at all times.
- Our staff performs safety checks at setup; if you have any concerns, contact us immediately.
Adult Supervision Requirements for Inflatables
- Inflatables require continuous adult supervision at all times while in use.
- A responsible adult must monitor the number of riders, age groups, and behavior.
- Please contact us if you have questions about supervision requirements for your event.
Customer Responsibilities Before Delivery
- Ensure the setup area is clear of debris, obstacles, pet waste, and other hazards.
- Confirm access, power, and space requirements with our team in advance.
- Please contact us for more information about preparing your site for delivery.
Service Area Information
- We deliver throughout the Siouxland area and surrounding communities.
- Delivery fees and availability depend on your location and event details.
- Please contact us to confirm service for your specific address.
Still have questions?
Our team is available 24 hours a day, 7 days a week. Call, text, or send a message and we'll walk you through every detail.